Press enter (turns off OS verification) the screen will go black momentarily.

At the recovery mode screen, press Ctrl + D.

(This will reboot the Chromebook into recovery mode.) Depending on the model, if your chromebook has the power on the side of the device while holding the esc+refresh then press the power key.

Press and hold Esc + Reload + Power keys at the same time.

Reset: Resets the device back to factory setting with/re-enrollment.

Uncheck the box reading 'Help make Chrome better by reporting the current settings'.

Click Restore settings to their original defaults.

If the Chromebook is powered off, Press and hold Reload + tap Power, when the Chromebook starts up, release the Reload key and the device should now function normally.īrowser Reset: Resets the Chrome browser, (Does NOT remove browsing DATA, click here to clean up data). While logged in, hold the keys Ctrl+Reload+Power, this will reboot the device and the hardware, the device should now function normally.

Hardware/OS or Hard Reset: This resets the hardware: See the following sections to troubleshoot in succession: If you have tried all the troubleshooting options below and are unable to resolve the device issue, please see the “Submit a request” link in the top right corner of our knowledge base pages to submit a support request, or leave a message at our support desk at 208 854-6670. broken screen, keyboard, water damage) or lost/stolen, please contact your student's home school to coordinate an exchange.įor all other issues, please review the following troubleshooting steps before submitting a support request for the District device.

How to reset google chrome laptop